Privacy Policy

1. Information We Collect

Crystal Void Breaker Resort collects information to provide better services to our guests. We collect information in the following ways:

Personal Information

• Name, email address, phone number, and postal address
• Payment information including credit card details
• Reservation details and preferences
• Special requests and accessibility needs
• Identification documents as required by law

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and managing your stay
• Providing customer service and support
• Processing payments and preventing fraud
• Personalizing your experience and preferences
• Sending booking confirmations and important updates
• Marketing communications (with your consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Booking and reservation systems
• Email and marketing service providers
• IT support and hosting services
• Customer service platforms

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our guests
• Investigate and prevent fraudulent activities

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Limited access to personal information by authorized personnel
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Consent Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Generally:

• Reservation information: 7 years after checkout
• Payment information: As required by financial regulations
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months

8. International Data Transfers

Crystal Void Breaker Resort is located in Canada. If you are visiting from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

We encourage you to review this policy periodically.